What are the post-upgrade action steps?Please take the following steps to ensure a smooth, successful upgrade of your email service.AFTER UPGRADE. Full Email Address for Webmail LoginOnce the upgrade is complete, you will always need to use your full email address ([email protected]) to login to webmail. Email Client AuthenticationIf you use an email client, such as Outlook or Thunderbird, to access your Lumos email, you will need authenticate it with the Lumos email server using the steps below. Without authenticating, you will always have to check your email before sending any messages; an alert will appear reminding you to do this.If you do not use Outlook, Thunderbird, etc., to access your Lumos email, the authentication steps do not apply. Authenticating Outlook Email Client with Lumos Email ServerTo authenticate your Outlook email client with your upgraded Lumos email service:- Find the email settings screen for your Outlook client.- Check the box, 'My outgoing server (SMTP) requires authentication.' - Select the radio button for 'Use same settings as my incoming mail server.'
I'm hoping that Lumos will adjust our bill to compensate for two days of lost email. The SMTP settings, the password difficulties, and even on webmail we cannot. Forgot password?
. Authenticating Thunderbird Email Client with Lumos Email ServerTo authenticate your Thunderbird email client with your upgraded Lumos email service:- Find the mail account set-up screen and populate the fields as shown below. Authenticating Other Email Clients with Lumos Email ServerFor help authenticating other email clients with the Lumos email server, contact Lumos Customer Care by emailing [email protected] or calling 1-800-320-6144.
Lumos Networks Terms and ConditionsElectronic Bill Presentment and Payment, and Other Online ServicesWelcome to Lumos Networks online bill presentment and payment services. In order to use Lumos Networks' online services you are required to complete the enrollment process by providing current, accurate and complete information and to notify Lumos Networks immediately of any changes in your registration data. By enrolling to use the bill presentment and payment services you acknowledge and agree that you may receive your Lumos Networks bill and related documents electronically. You further acknowledge that you are able to receive and access information in electronic form and that in the event that you are unable for any reason to receive and access information electronically you will inform Lumos Networks immediately.You are solely responsible for maintaining the confidentiality of your password, ID or other secure codes. Furthermore, you are responsible for any and all activities that occur under your account. You agree to notify Lumos Networks immediately upon your discovery of any unauthorized use of your account and any other breach of security.
Lumos Networks will not be responsible for any loss you or may incur as a result of misuse of your password, ID, personal data, banking or financial information or Lumos Networks account.We cannot guarantee that communications or transactions conducted online will be without error, timely or absolutely secure, and that there may be system or other failures that may limit your ability to use the online services as intended or at all. You agree to hold Lumos Networks harmless and to assume all risk and liability arising from your use of Lumos Networks' online services. We reserve the right to accept or deny your request to participate in any of its online services.By clicking on the 'I Agree' button located at the end of these terms and conditions you indicate your understanding and agreement with these terms and conditions. Lumos Networks reserves the right to modify the terms and conditions relating to electronic bill presentment and payment and other online services, at any time. Your continued use of these services after such changes constitutes your agreement to all such terms and conditions.